Need to speak to someone for help?

If you can't find the answer below, and you need to speak with our customer care team, you can just drop us an email.

Send an email, with your order reference in it, and your question to: orders@pebeactive.com

How can I check my size?

Measuring has been overcomplicated for years but don't panic, we can help.

Follow the instructions to check your size using our bra calculator to work out your size.

Please note: if your size seems very different to what you've worn all your life....that's very normal!

Our bras come up very true to size but the industry is lacking in regulation and consistency, so this might be different to what you thought.

What is your size range?

Our bras cater for all women and girls from a 22AA - 38GG.

Our Cloud bra is sized by underband size in a dual measurement; 22/24, 26/28, 30/32, 34/36. The size range for this bra is 22AA - 36D.

Our Impact bra is sized by bra sizes and covers 28DD - 38GG.

For some sizes, in particular in a D cup, you might find you can wear either style as there is a cross over. It depends on the support you need and feel is right for you and your activity.

Oops, I made a mistake on my order, can I change it?

Unfortunately, we cannot change or cancel an order once it is placed. Please follow our exchange or returns process if you need a different size or no longer want your order.

When can I expect my order?

Shipping is 2-3 business days. All orders are processed on the same day, if placed before 13:00 GMT.

If you order past 13:00 GMT on Friday, your order will be dispatched on Monday.

Orders placed on bank holidays will be shipped the next working day.

You will get an email once your order is shipped, with a tracking reference, so you can keep tabs on your sports bra.

Where do you ship to?

We ship to the UK only. To keep things simple, we offer one standard shipping service.

If you live outside of the UK, and would like to order a sports bra, please get in touch with us on orders@pebeactive.com


How much does it cost to ship my order?

Standard 48 hours tracked - £3.95

How do I return my order?

Exchanges - please email orders@pebeactive.com
for a free returns label.

Refunds - please return your order to us and include your delivery slip:

PeBe, Westacott Road, Barnstaple EX32 8AW.

Is it free to return my order?

We offer a free exchange service to help you find the perfect fit 🖤

For refunds, you are responsible for the costs of the postage.

Please keep a record of your postage in case we need it!

What is your exchange/ refund period?

We want all our customers to love their bras, and not be stuck with something that isn't right. Please advise us as soon as possible if something isn't right so we can help you.

Ideally, your return must reach us within 30 days from the date your order was delivered to you. However, as long as the bra is unworn and has the tags and original packaging, we'll do our best to help.

We also always extend our returns window over the Christmas holidays – so if you buy a bra from 1st December, you can return it, so long as it reaches us by 31st January.

When will my exchange / refund be processed?

Please allow us 3 business days from the date our warehouse receives your return for a new size to be sent or a refund to be issued.

For refunds, please wait another 3-5 business days for the money to show in your account.

I think my item is faulty, now what?

We’re so sorry – just drop us an email at orders@pebeactive.com
and we’ll sort this for you.

When will my payment be taken?

You will be charged when you place the order online.

Why hasn’t my payment been accepted?

This could be due to several reasons. Your card provider may have put a blocker on your card if it has failed several times in quick succession. We suggest you check your online banking for any red flags.

How does the gift card work?

Our gift cards are paperless, you’ll get an email with a unique code to share with the lucky lady.

To use the gift card, enter the code at checkout.

The gift card must be used within a year of purchase.