FAQs

Need to speak to someone for help?

If you can't find the answer below, and you need to speak with our customer care team, you can just drop us an email.

Send an email, with your order reference in it, and your question to: orders@pebeactive.com

SIZING
How can I check my size?

Measuring has been overcomplicated for years but don't panic, we can help.

Follow the instructions to check your size using our bra calculator to work out your size.

Please note: if your size seems very different to what you've worn all your life....that's very normal!

Our bras come up very true to size but the industry is lacking in regulation and consistency, so this might be different to what you thought.

What is your size range?

Our bras cater for all women and girls from a 22AA - 38GG.

Our Cloud bra is sized by underband size in a dual measurement; 22/24, 26/28, 30/32, 34/36. The size range for this bra is 22AA - 36D.

Our Impact bra is sized by bra sizes and covers 28DD - 38GG.

For some sizes, in particular in a D cup, you might find you can wear either style as there is a cross over. It depends on the support you need and feel is right for you and your activity.

Delivery
Oops, I made a mistake on my order, can I change it?

Unfortunately, we cannot change or cancel an order once it is placed. Please follow our exchange or returns process if you need a different size or no longer want your order.

When can I expect my order?

Please allow 2-3 business days for shipping.

All orders are processed on the same day, if placed before 13:00 GMT.

If you order past 13:00 GMT on Friday, your order will be dispatched on Monday.

Orders placed on bank holidays will be shipped the next working day.

You will get an email once your order is shipped, with a tracking reference, so you can keep tabs on your sports bra.

Where do you ship to?

We ship internationally.

To keep things simple, we offer one standard shipping service for each region.

If you live outside of the UK, our shipping looks pricey because we factor in paying for duties / VAT for you as well as shipping. This means you don't have to think about it again. 

How much does it cost to ship my order?

UK 48 hours tracked - £3.95

EU tracked - £20

Australia tracked - £25

US tracked - £30

This cost includes duties or VAT due on entry into your country.

EXCHANGES+ REFUNDS
What is your exchange/ refund period?

Items can be returned to us for a refund or exchange within 30 days of delivery, providing they are unworn or unused and in their original packaging, complete with labels.

How do I return my order?

UK Free Exchanges
Available only on UK orders.
Simply complete the form with your new size/ colour, include this form with your return. If you aren’t sure on what size to swap for, you can book an online fit check at pebeactive.com/checkmysize. Use the pre-paid postage label and send it back to us. Please obtain a proof of postage label at the Post Office. We cannot be held responsible for any items lost or delayed. Please allow 5 business days from sending for your return to reach us.

UK Refunds
We do not offer free returns for refunds. Please complete the form and include this with your return. Use the attached pre-paid postage label and send it back to us. Please obtain a proof of postage label at the Post Office. We cannot be held responsible for any items lost or delayed. Please allow 5 business days from sending for your return to reach us. You will be charged £3.50 for the postage cost which will be deducted from your refund.

International Orders
We do not offer free returns for international orders shipped outside the UK. We will only reimburse you for postage if the item is faulty. If you require an exchange, please place a new order via the website and return the original item(s) for a refund. International delivery charges will apply.

Please return to: PeBe Returns, Unit 10 Farmwell Lane, Castlewood Business Park, Sutton-in-Ashfield NG17 1BX, UK.

When will my exchange / refund be processed?

Please allow 5 business days for your order to reach our warehouse.

Please allow a further 2 business days for the warehouse to process your request.

For refunds, please wait another 3-5 business days for the refund to show in your account.

I think my item is faulty, now what?

We’re so sorry – just drop us an email at orders@pebeactive.com
and we’ll sort this for you.

Payment
When will my payment be taken?

You will be charged when you place the order online.

Why hasn’t my payment been accepted?

This could be due to several reasons. Your card provider may have put a blocker on your card if it has failed several times in quick succession. We suggest you check your online banking for any red flags.

How does the gift card work?

Our gift cards are paperless, you’ll get an email with a unique code to share with the lucky lady.

To use the gift card, enter the code at checkout.

The gift card must be used within a year of purchase.